Error codes

What is my spa telling me?

Type in the code on the display, or what the spa is doing, and we will point you at the likely cause and the first thing to try.

App / WiFi won't connectDraft, pending verification
The MSpa Link app or LED remote isn’t pairing, usually the pairing steps or a 5GHz network.
Quick fix: Follow the WiFi connection walk-through and use a 2.4GHz network.
Watch the clip
App says flow is weakDraft, pending verification
Weak flow is almost always a restricted or dirty filter cutting water movement.
Quick fix: Clean or replace the filter cartridge first, then re-check the app.
Watch the clip MSpa guidance
Blank / blanking displayDraft, pending verification
The display has gone blank, MSpa calls this a “blanking” state. The short clip explains what it means and the first thing to try.
Quick fix: Watch the clip, power-cycle at the PRCD plug, and check the control unit is seated.
Watch the clip
E1Draft, pending verification
A recognised MSpa error code. Portable Spas NZ has official guidance for E1 in the Help Centre.
Quick fix: See the official “E1 and F1 Errors” guidance in the Help Centre.
MSpa guidance
F1Draft, pending verification
A recognised MSpa error code (often flow-related). Portable Spas NZ has official guidance for F1 in the Help Centre.
Quick fix: See the official “E1 and F1 Errors” guidance in the Help Centre.
MSpa guidance
Filter icon flashingDraft, pending verification
A maintenance reminder that the filter needs cleaning or replacing, not a fault.
Quick fix: Rinse or replace the filter cartridge and reseat it, then reset the reminder.
Watch the clip
No buttons workingDraft, pending verification
The control panel isn’t responding, usually power or a key-lock, not a failure.
Quick fix: Watch the 17-second clip, reset the PRCD plug, and release any key-lock.
Watch the clip
PRCD / safety plug trippedDraft, pending verification
The safety plug has cut power on a fault. Operating it correctly restores power safely.
Quick fix: Follow the PRCD operation clip to test and reset the plug.
Watch the clip MSpa guidance
Running but not heatingDraft, pending verification
The unit runs but water stays cold. Many MSpa units have a manual heater reset arm that pops after an over-temp or power event.
Quick fix: Access and trip the heater reset arm (see clip); confirm the PRCD hasn’t tripped.
Watch the clip MSpa guidance
Spa is deflating / losing airDraft, pending verification
An inflatable model losing air usually means an unsealed valve or a small puncture.
Quick fix: Check the valves are sealed; patch small punctures with a repair kit.
MSpa guidance

Code	What it means	Quick fix	More help
App / WiFi won't connect Draft, pending verification	The MSpa Link app or LED remote isn’t pairing, usually the pairing steps or a 5GHz network.	Follow the WiFi connection walk-through and use a 2.4GHz network.	Watch the clip
App says flow is weak Draft, pending verification	Weak flow is almost always a restricted or dirty filter cutting water movement.	Clean or replace the filter cartridge first, then re-check the app.	Watch the clip MSpa guidance
Blank / blanking display Draft, pending verification	The display has gone blank, MSpa calls this a “blanking” state. The short clip explains what it means and the first thing to try.	Watch the clip, power-cycle at the PRCD plug, and check the control unit is seated.	Watch the clip
E1 Draft, pending verification	A recognised MSpa error code. Portable Spas NZ has official guidance for E1 in the Help Centre.	See the official “E1 and F1 Errors” guidance in the Help Centre.	MSpa guidance
F1 Draft, pending verification	A recognised MSpa error code (often flow-related). Portable Spas NZ has official guidance for F1 in the Help Centre.	See the official “E1 and F1 Errors” guidance in the Help Centre.	MSpa guidance
Filter icon flashing Draft, pending verification	A maintenance reminder that the filter needs cleaning or replacing, not a fault.	Rinse or replace the filter cartridge and reseat it, then reset the reminder.	Watch the clip
No buttons working Draft, pending verification	The control panel isn’t responding, usually power or a key-lock, not a failure.	Watch the 17-second clip, reset the PRCD plug, and release any key-lock.	Watch the clip
PRCD / safety plug tripped Draft, pending verification	The safety plug has cut power on a fault. Operating it correctly restores power safely.	Follow the PRCD operation clip to test and reset the plug.	Watch the clip MSpa guidance
Running but not heating Draft, pending verification	The unit runs but water stays cold. Many MSpa units have a manual heater reset arm that pops after an over-temp or power event.	Access and trip the heater reset arm (see clip); confirm the PRCD hasn’t tripped.	Watch the clip MSpa guidance
Spa is deflating / losing air Draft, pending verification	An inflatable model losing air usually means an unsealed valve or a small puncture.	Check the valves are sealed; patch small punctures with a repair kit.	MSpa guidance

Codes E1 and F1 link to official guidance. The rest are our working notes until Art signs them off.

Still stuck after the quick fix? Talk to our team, no one knows these spas better.